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Customer Feedback
CMS Peripherals actively welcomes feedback, whatever its disposition! Completion of the survey below is invaluable in allowing us to constantly review and improve the services we offer.
About You
Company Type
*
Distributor
OEM / Integrator
Reseller
Assembler
Retail
VAR
Systems Integrator
Maintenance/Service
Distributor
Software House
Manufacturer
Macintosh Reseller
Media
Office Stationers
Merchandiser
Organisation
Job Function
*
If you would like to be entered into our quarterly prize draw please complete the following, details will not be used for any other purpose, or alternatively you can also choose to leave this section blank.
Name
Email
Which of the following best describes your purchasing history from CMS Peripherals over the last 3 months?
Once a week
Few times a month
Once a month
Less than once a month
More than once a week
Which of the following products / solutions do you purchase from CMS?
Back Up H/W
Consumer Other
Other
Software
Consumer HDD
Media
Power/UPS
Storage
Your Experience
How do you rate the following sales elements
Very Good
Good
Neutral
Poor
Very Poor
Initial Contact
Proficiency of the Sales representative
Response Times
Order Process
CMS Store (www.cms-store.com)
Price
Availability
Do you wish to leave further comments on the Buying Process?
Click here.
How do you rate the following aspects of our marketing
Very Good
Good
Neutral
Poor
Very Poor
Frequency of eshots
Relevance of eshots
Receiving Storit magazine electronically
Relevance of Storit
Regularity of webinars
Do you wish to leave further comments about our Marketing?
Click here.
How do you rate the following aspects of our credit control team
Very Good
Good
Neutral
Poor
Very Poor
Response times
Your credit limit
Communication
Invoice process
Do you wish to leave further comments about Credit Control?
Click here.
How do you rate the following aspect of our delivery
Very Good
Good
Neutral
Poor
Very Poor
Speed of delivery
Condition upon delivery
Do you wish to leave further comments about delivery aspects?
Click here.
How do you rate the following aspects of our customer service team
Very Good
Good
Neutral
Poor
Very Poor
Speed of response on RMA requests
Speed of response on POD requests
Other Customer Service elements
Do you wish to leave further comments about Customer Services?
Click here.
Overall
Very Good
Good
Neutral
Poor
Very Poor
Overall how do CMS Peripherals compare to other distributors?
Do you wish to expand on your answer?
Click here.
Exceeded Expectations
Just Above Expectations
Neutral
Just Below Expectations
Below Expectations
Please indicate how CMS Peripherals performed against your expectations?
Do you wish to expand on your answer?
Click here.
Please fill all mandatory fields.
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